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Rapid Returns & Refund Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Yes, once your return is authorized, you'll receive step-by-step instructions and a shipping label via email.

How soon will I get my refund?

Once your returned item is received you'll get your refund typically within 48 hours.

I would like my pillow adjusted for FREE.

To have your pillow density adjusted for FREE please visit our Pillow Adjustment Center.


What items are eligible for return?

  • You have 30 days from date 'Delivered' to begin the return process.
  • All items* except those listed below.

What items are not eligible for return?

  • All items 30 days beyond the 'Delivered' date.
  • Return shipping charges for REFUND or ADJUSTMENT are non-reimbursable.
  • *For sanitary reasons; pillow protectors,  mattress topper protectors, duvet covers and custom items are not eligible for return once 'Delivered'.
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