Select the items to return
Rapid Returns & Refund Center
How it Works
Get a refund confirmation
Send it off when you can
Common Returns Questions
Is it easy to return items?
Yes, once your return is authorized, you'll receive step-by-step instructions and a shipping label via email.
How soon will I get my refund?
Once your returned item is received you'll get your refund typically within 48 hours.
I would like my pillow adjusted for FREE.
To have your pillow density adjusted for FREE please visit our Pillow Adjustment Center.
What items are eligible for return?
- You have 30 days from date 'Delivered' to begin the return process.
- All items* except those listed below.
What items are not eligible for return?
- All items 30 days beyond the 'Delivered' date.
- Return shipping charges for REFUND or ADJUSTMENT are non-reimbursable.
- *For sanitary reasons; pillow protectors, mattress topper protectors, duvet covers and custom items are not eligible for return once 'Delivered'.