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Rapid Returns & Refund Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Yes, once your return is authorized, you'll receive step-by-step instructions and a shipping label via email.

How soon will I get my refund?

Once your returned item is received your refund will be processed within 48 hours.

I would like my pillow adjusted for FREE.

To have your pillow density adjusted for FREE under our Perfect Pillow Policy please request instructions using our Contact Us page.


What items are eligible for return?

  • You have 30 days from date 'Delivered' to begin the return process and ship your return.
  • All items* except those listed below.

What items are not eligible for return?

  • All items 30 days beyond the 'Delivered' date.
  • Return shipping charges for REFUND or ADJUSTMENT are non-reimbursable.
  • *For sanitary reasons; pillow protectors,  mattress topper protectors, duvet covers and custom items are not eligible for return once 'Delivered'.
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